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Missing HC/BB/Package

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If you have lost a purchase, please post you're issue here, with item(s) that were lost, in-game username, and we will contact you via Private Message or by other means for proof of purchase.

Please keep in mind that we DO NOT refund in-game packages or items that were awarded by the game through regular game play or daily bonus. For more information, please read the Terms of Service.
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Please allow us 1 to 2 weeks to get refunds processed before inquiring again.
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not_the_nsa
New Hacker
Posts: 1
Joined: Mon Aug 07, 2017 20:32 PM
In-game Username: not_the_nsa
Location: Ft Meade, MD, USA
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Missing HC/BB/Package

Post by not_the_nsa » Mon Aug 07, 2017 20:51 PM

Hey folks!

Sorry to have to bother you with this. Im a newb (2 days old) and had 125 bb built up. I went over to the store and purchased a 500k HC package for 99bb. It withdrew the bb and it placed a purchases folder on my desktop. So I opened it went to retrieve the package and it disappeard, but never deposited the HC, and didnt recredit the bb. The purchases folder went away and Im just kinda lost for now.


Date Lost: 8/07/17 430ish pm est
Date Purchased: 8/07/17 435ish pm est
Items Lost: 500k hc package bought for 99bb from store

Thanks for your time and I appreciate the help in advance,

not_the_nsa

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