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Loads of missing items

Posted: Tue Jul 04, 2017 19:42 PM
by 1700
Ingame username: 1700
Missing items: Wannacry, all my data files, data keys, and ownersdata. All apps, which I believe I only had 2 IP changers left, and purchases, I believe I had 2 pink VIP and 3 gold.
Time of incident: approximately 8pm GMT, 4th of July 2017.
My var message has also been reset to default, and many files in my datacenter have disappeared.

Re: Loads of missing items

Posted: Tue Jul 04, 2017 21:19 PM
by UwZerokoolX
1700 wrote:
Tue Jul 04, 2017 19:42 PM
Ingame username: 1700
Missing items: Wannacry, all my data files, data keys, and ownersdata. All apps, which I believe I only had 2 IP changers left, and purchases, I believe I had 2 pink VIP and 3 gold.
Time of incident: approximately 8pm GMT, 4th of July 2017.
My var message has also been reset to default, and many files in my datacenter have disappeared.
Could you please your Google play receipt(s) for the BB you purchased to buy the items to support@m.hackerz.online

Thank you

Re: Loads of missing items

Posted: Tue Jul 04, 2017 21:29 PM
by 1700
I only used HC for this stuff, which is why I posted it is in bug reports instead of purchase recovery

Re: Loads of missing items

Posted: Wed Jul 05, 2017 05:03 AM
by LakuBhai69
1700 wrote:
Tue Jul 04, 2017 21:29 PM
I only used HC for this stuff, which is why I posted it is in bug reports instead of purchase recovery
Yea but the vip packs you had were from the purchases you made.. So yes bb is wasted too..

Re: Loads of missing items

Posted: Fri Jul 07, 2017 17:38 PM
by 1700
As I've bought a new gateway , this doesn't really matter anymore , but I think it should still be looked into for future cases.

Re: Loads of missing items

Posted: Fri Jul 07, 2017 17:55 PM
by shushChild
Word from on high is that this may be a database issue. A few staffers reported having similar problems when I brought it up. As I type this, they were bantering on possible causes to look into. They'll keep investigating and hopefully it'll get patched in short order.

As you acknowledge, this is a helpful bug report, but there is no chance of recovering the lost items. This is covered in the ToS, as regards the game being under development and subject to occasional glitches. Sorry. :/