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Loads of missing items

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1700
V.I.P.
Posts: 40
Joined: Sun Apr 02, 2017 03:29 AM

Loads of missing items

Post by 1700 » Tue Jul 04, 2017 19:42 PM

Ingame username: 1700
Missing items: Wannacry, all my data files, data keys, and ownersdata. All apps, which I believe I only had 2 IP changers left, and purchases, I believe I had 2 pink VIP and 3 gold.
Time of incident: approximately 8pm GMT, 4th of July 2017.
My var message has also been reset to default, and many files in my datacenter have disappeared.

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UwZerokoolX
Administrator
Posts: 400
Joined: Sat Mar 11, 2017 21:55 PM
In-game Username: UwZerokoolX
Location: United States

Re: Loads of missing items

Post by UwZerokoolX » Tue Jul 04, 2017 21:19 PM

1700 wrote:
Tue Jul 04, 2017 19:42 PM
Ingame username: 1700
Missing items: Wannacry, all my data files, data keys, and ownersdata. All apps, which I believe I only had 2 IP changers left, and purchases, I believe I had 2 pink VIP and 3 gold.
Time of incident: approximately 8pm GMT, 4th of July 2017.
My var message has also been reset to default, and many files in my datacenter have disappeared.
Could you please your Google play receipt(s) for the BB you purchased to buy the items to support@m.hackerz.online

Thank you
ILL|VDT|uWx|Zerokool-X

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1700
V.I.P.
Posts: 40
Joined: Sun Apr 02, 2017 03:29 AM

Re: Loads of missing items

Post by 1700 » Tue Jul 04, 2017 21:29 PM

I only used HC for this stuff, which is why I posted it is in bug reports instead of purchase recovery

LakuBhai69
Hacker
Posts: 44
Joined: Thu Apr 06, 2017 13:14 PM
In-game Username: LakuBhai15

Re: Loads of missing items

Post by LakuBhai69 » Wed Jul 05, 2017 05:03 AM

1700 wrote:
Tue Jul 04, 2017 21:29 PM
I only used HC for this stuff, which is why I posted it is in bug reports instead of purchase recovery
Yea but the vip packs you had were from the purchases you made.. So yes bb is wasted too..

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1700
V.I.P.
Posts: 40
Joined: Sun Apr 02, 2017 03:29 AM

Re: Loads of missing items

Post by 1700 » Fri Jul 07, 2017 17:38 PM

As I've bought a new gateway , this doesn't really matter anymore , but I think it should still be looked into for future cases.

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shushChild
Expierenced Hacker
Posts: 144
Joined: Sun Mar 19, 2017 16:17 PM
In-game Username: shushChild
Location: East Coast USA

Re: Loads of missing items

Post by shushChild » Fri Jul 07, 2017 17:55 PM

Word from on high is that this may be a database issue. A few staffers reported having similar problems when I brought it up. As I type this, they were bantering on possible causes to look into. They'll keep investigating and hopefully it'll get patched in short order.

As you acknowledge, this is a helpful bug report, but there is no chance of recovering the lost items. This is covered in the ToS, as regards the game being under development and subject to occasional glitches. Sorry. :/
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