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Missing prizes

PLEASE READ BEFORE POSTING!

If you have lost a purchase, please post you're issue here, with item(s) that were lost, in-game username, and we will contact you via Private Message or by other means for proof of purchase.

Please keep in mind that we DO NOT refund in-game packages or items that were awarded by the game through regular game play or daily bonus. For more information, please read the Terms of Service.
Forum rules
Please be patient and and follow the rules.
Please allow us 1 to 2 weeks to get refunds processed before inquiring again.
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cw84
New Hacker
Posts: 3
Joined: Thu Aug 30, 2018 08:44 AM
In-game Username: x_SubZer0_x

Missing prizes

Post by cw84 » Thu Aug 30, 2018 08:54 AM

Hello,

I make purchase today and not receive all prizes. Please help for recovery of missing 500 bb and 20 random package...

In game Username: x_SubZer0_x
Lost items: I buy 43,000 bb but only receive from you 42,500 and only receive 101 of 120 random package.
Order Number: GPA.3322-1364-0433-54885
Order Date: 30 August 2018
Date items lost: 30 August 2018
Proof of purchase receipt emailed to support@m.hackerz.online

Thank you in advance!

cw84
New Hacker
Posts: 3
Joined: Thu Aug 30, 2018 08:44 AM
In-game Username: x_SubZer0_x

Re: Missing prizes

Post by cw84 » Thu Aug 30, 2018 16:13 PM

Maybe also problem.. after purchase I get error, "Harddisk full! Can't update the blockchain data to process miner collection".

I receive error when try collect miner hc.

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IdentityCrisis
Administrator
Posts: 105
Joined: Sat Oct 14, 2017 08:11 AM
In-game Username: IdentityCrisis
Location: United States
Ingame Staff Rank: Admin
Contact:

Re: Missing prizes

Post by IdentityCrisis » Fri Aug 31, 2018 01:53 AM

As long as you have all those executable files on your desktop it won't let you collect.... Try using some of them... I think you have to have under 100 files in order to not receive that error and be able to collect your miner.. And we will look into your purchase order and try to fix that... Thank you for your patience
IdentityCrisis(Rebellious_Joe)
HO Administration Team & Support Staff
support@hackerz.online
http://www.hackerzonline.com

cw84
New Hacker
Posts: 3
Joined: Thu Aug 30, 2018 08:44 AM
In-game Username: x_SubZer0_x

Re: Missing prizes

Post by cw84 » Fri Aug 31, 2018 03:47 AM

Yes, people in chat help for miner problem. I only put here if help understand bug with purchase.

I use more patience wait for fix missing prizes.

Thank you for response.

User avatar
UwZerokoolX
Administrator
Posts: 400
Joined: Sat Mar 11, 2017 21:55 PM
In-game Username: UwZerokoolX
Location: United States

Re: Missing prizes

Post by UwZerokoolX » Sat Jan 12, 2019 14:46 PM

The amount of packages received exceeded the file limit on your gateway. When you make a purchase, make sure your files are cleared or the system will not award you the bonus packs. Unfortunately bonus packs cannot be refunded.
ILL|VDT|uWx|Zerokool-X

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