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Missing Stuff

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If you have lost a purchase, please post you're issue here, with item(s) that were lost, in-game username, and we will contact you via Private Message or by other means for proof of purchase.

Please keep in mind that we DO NOT refund in-game packages or items that were awarded by the game through regular game play or daily bonus. For more information, please read the Terms of Service.
Forum rules
Please be patient and and follow the rules.
Please allow us 1 to 2 weeks to get refunds processed before inquiring again.
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Smalltoe
New Hacker
Posts: 1
Joined: Thu Nov 23, 2017 14:46 PM
In-game Username: Lucifer011001

Missing Stuff

Post by Smalltoe » Thu Nov 23, 2017 14:50 PM

In-game name= Lucifer011001
Date = November 22, 2017
Approximation Of Time= 7pm EST


Items Missing- Everything that comes with the $19.99 purchase.
I lost All Random Rewards , and VIP Stuff.
I did receive the BB coins.

User avatar
UwZerokoolX
Administrator
Posts: 400
Joined: Sat Mar 11, 2017 21:55 PM
In-game Username: UwZerokoolX
Location: United States

Re: Missing Stuff

Post by UwZerokoolX » Mon Nov 27, 2017 16:01 PM

I believe I have already contacted you via email. No further action should be needed.
ILL|VDT|uWx|Zerokool-X

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DAMNATION
New Hacker
Posts: 3
Joined: Thu Nov 23, 2017 16:25 PM
In-game Username: dzign

Re: Missing Stuff

Post by DAMNATION » Tue Nov 28, 2017 09:33 AM

I have just received my 10 day log in bonus I excuted package it said 100k 50bb which it's fine but I have not got the currency my in game name is dzign

DAMNATION
New Hacker
Posts: 3
Joined: Thu Nov 23, 2017 16:25 PM
In-game Username: dzign

Re: Missing Stuff

Post by DAMNATION » Wed Nov 29, 2017 09:58 AM

Happened to me again screenshot takin this Time
Screen name dzign
Attachments
Screenshot_20171129-095307.png
Screenshot_20171129-095307.png (1.19 MiB) Viewed 4972 times
Screenshot_20171129-095342.png
Screenshot_20171129-095342.png (1.2 MiB) Viewed 4972 times

User avatar
TimesOfGaming
Head Moderator
Posts: 219
Joined: Wed Apr 19, 2017 00:01 AM
In-game Username: TimesOfGaming
Location: Lacey, Washington
Ingame Staff Rank: Admin
Contact:

Re: Missing Stuff

Post by TimesOfGaming » Wed Nov 29, 2017 12:04 PM

I think with unknown packages it has a chance to be nothing, sometimes I get a rare or unique package and it doesn't say that I did. Make sure you check to see if you got those if not you might have just been unlucky.
Head Forums Moderator, Global Moderator ingame chat, and Active

DAMNATION
New Hacker
Posts: 3
Joined: Thu Nov 23, 2017 16:25 PM
In-game Username: dzign

Re: Missing Stuff

Post by DAMNATION » Wed Nov 29, 2017 16:25 PM

I realise this but I haven't got 10 day log in bonus which it stated 100k hc and 50bb this time it says I got 77bb which I haven't got ether

User avatar
UwZerokoolX
Administrator
Posts: 400
Joined: Sat Mar 11, 2017 21:55 PM
In-game Username: UwZerokoolX
Location: United States

Re: Missing Stuff

Post by UwZerokoolX » Sat Dec 09, 2017 13:21 PM

DAMNATION wrote:
Wed Nov 29, 2017 16:25 PM
I realise this but I haven't got 10 day log in bonus which it stated 100k hc and 50bb this time it says I got 77bb which I haven't got ether
That is the 20 day package, not the 10. Login packages cannot be refunded or given if lost. The game is constantly under development and is still in Alpha/Beta man. Expect bugs and typos.
ILL|VDT|uWx|Zerokool-X

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LakuBhai69
Hacker
Posts: 44
Joined: Thu Apr 06, 2017 13:14 PM
In-game Username: LakuBhai15

Re: Missing Stuff

Post by LakuBhai69 » Mon Dec 11, 2017 13:54 PM

DAMNATION wrote:
Wed Nov 29, 2017 16:25 PM
I realise this but I haven't got 10 day log in bonus which it stated 100k hc and 50bb this time it says I got 77bb which I haven't got ether
u get 1500 hc on logging 10 days in a row.. read the login dialogue carefully, it would say login for 2 more days to get 50 BB and 100k HC..

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