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Login takes too much time (SOLVED)

Report all bugs to this forum please. Bug reports include operational issues with the game.
Stormbean
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Login takes too much time (SOLVED)

Post by Stormbean » Wed Feb 21, 2018 17:00 PM

Android OS : 4.4.2, 5.0.2

Whenever I log in the game, the game stucks in "Connecting... _" and it lasts for about 1~2 minutes.(Average: about 100 sec) I think it's significantly longer than other people and then it's a bug. This does not shorten in any other devices which use different Android OS or computer app emulator. I tried also in differnent WIFI connection or LTE service but it doesn't work at all. I think my account might have some problems.

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TimesOfGaming
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Re: Login takes too much time

Post by TimesOfGaming » Thu Feb 22, 2018 07:57 AM

Could be a connection issue or perhaps you need to update the app?
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Stormbean
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Re: Login takes too much time

Post by Stormbean » Thu Feb 22, 2018 11:56 AM

I'm quite sure it's currently lastest version, and I don't think all places where I played Hackers had connection problem..

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Deadmau5
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Re: Login takes too much time

Post by Deadmau5 » Fri Feb 23, 2018 01:14 AM

Stormbean wrote:
Wed Feb 21, 2018 17:00 PM
Android OS : 4.4.2, 5.0.2

Whenever I log in the game, the game stucks in "Connecting... _" and it lasts for about 1~2 minutes.(Average: about 100 sec) I think it's significantly longer than other people and then it's a bug. This does not shorten in any other devices which use different Android OS or computer app emulator. I tried also in differnent WIFI connection or LTE service but it doesn't work at all. I think my account might have some problems.
I have no issues logging in. takes less than ten seconds a long as I have a good network connection. What version of Android are you using?
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Stormbean
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Re: Login takes too much time

Post by Stormbean » Sat Feb 24, 2018 01:43 AM

4.4.2 on LG G2 and also tried on computer emulator.
Today I tried connection at other places like restaurant and public library which has WIFI but didn't work at all.
It also happens at my alt... What's the problem?!

Sarper
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Re: Login takes too much time

Post by Sarper » Tue Feb 27, 2018 00:21 AM

We highly recommend the use of Android 5.0 or later, the game was not written or maintained for older Android OS versions.
Sarper

Stormbean
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Re: Login takes too much time

Post by Stormbean » Mon Mar 12, 2018 17:09 PM

Sarper wrote:
Tue Feb 27, 2018 00:21 AM
We highly recommend the use of Android 5.0 or later, the game was not written or maintained for older Android OS versions.
Tried 6.0.2 and work well.
Thanks anyway :)

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UwZerokoolX
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Re: Login takes too much time (SOLVED)

Post by UwZerokoolX » Sat Mar 17, 2018 16:18 PM

Stormbean wrote:
Wed Feb 21, 2018 17:00 PM
Android OS : 4.4.2, 5.0.2

Whenever I log in the game, the game stucks in "Connecting... _" and it lasts for about 1~2 minutes.(Average: about 100 sec) I think it's significantly longer than other people and then it's a bug. This does not shorten in any other devices which use different Android OS or computer app emulator. I tried also in differnent WIFI connection or LTE service but it doesn't work at all. I think my account might have some problems.
This is because your device is not capable of creating a file named "boot.oat" which allows the device to store login settings and hasten login. This is totally out of our control because it has to deal with Android versions 5.1 and below. If at all possible, I recommend updating your Android version.

Thank you
ILL|VDT|uWx|Zerokool-X

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Stormbean
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Re: Login takes too much time (SOLVED)

Post by Stormbean » Sun Mar 25, 2018 12:44 PM

UwZerokoolX wrote:
Sat Mar 17, 2018 16:18 PM
Stormbean wrote:
Wed Feb 21, 2018 17:00 PM
Android OS : 4.4.2, 5.0.2

Whenever I log in the game, the game stucks in "Connecting... _" and it lasts for about 1~2 minutes.(Average: about 100 sec) I think it's significantly longer than other people and then it's a bug. This does not shorten in any other devices which use different Android OS or computer app emulator. I tried also in differnent WIFI connection or LTE service but it doesn't work at all. I think my account might have some problems.
This is because your device is not capable of creating a file named "boot.oat" which allows the device to store login settings and hasten login. This is totally out of our control because it has to deal with Android versions 5.1 and below. If at all possible, I recommend updating your Android version.

Thank you
I have just found that after I mute the game sound at setting, the login term gets much shorter, almost immediately login. lol what's going on :)

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UwZerokoolX
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Re: Login takes too much time (SOLVED)

Post by UwZerokoolX » Fri Mar 30, 2018 12:20 PM

Stormbean wrote:
Sun Mar 25, 2018 12:44 PM
UwZerokoolX wrote:
Sat Mar 17, 2018 16:18 PM
Stormbean wrote:
Wed Feb 21, 2018 17:00 PM
Android OS : 4.4.2, 5.0.2

Whenever I log in the game, the game stucks in "Connecting... _" and it lasts for about 1~2 minutes.(Average: about 100 sec) I think it's significantly longer than other people and then it's a bug. This does not shorten in any other devices which use different Android OS or computer app emulator. I tried also in differnent WIFI connection or LTE service but it doesn't work at all. I think my account might have some problems.
This is because your device is not capable of creating a file named "boot.oat" which allows the device to store login settings and hasten login. This is totally out of our control because it has to deal with Android versions 5.1 and below. If at all possible, I recommend updating your Android version.

Thank you
I have just found that after I mute the game sound at setting, the login term gets much shorter, almost immediately login. lol what's going on :)
Adding on to what I stated in my last post, your device has an issue creating the boot.oat file. It is entirely possible that the cause of this could be from a deadlock (ANR) in the sound profile of the game. If you want a more detailed and direct answer of "why," please provide me a logcat.

Thank you,
ILL|VDT|uWx|Zerokool-X

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